Privacy Policy for Rachel Hanley LLC

Effective Date: May 5, 2026

Rachel Hanley LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide to us through our website, forms, and messaging.

Terms and Conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected].

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: https://rachelsellsvolusia.com/privacy-policy

Information We Collect

We may collect:

- Name

- Phone number

- Email address

- Property preferences, location interests, and timeline details you choose to share

- Any information you submit through our forms, chat, scheduling tools, or other contact methods

How We Use Your Information

We may use your information to:

- Respond to your inquiries about buying, selling, or relocating

- Provide real estate services and share relevant listings or property information

- Send appointment reminders, showing confirmations, transaction updates, and other requested communications

- Send marketing or promotional messages — such as new listings, open houses, and market updates — only where you have given consent

Text Messaging and SMS Data

SMS Program Description: Rachel Hanley LLC operates an SMS/text messaging program that sends both transactional/informational and marketing/promotional messages to users who have opted in. Transactional and informational messages may include responses to inquiries, appointment reminders, showing confirmations, transaction status updates, listing notifications, and other client service communications. Marketing and promotional messages may include new listings, open house announcements, market updates, and other promotional content related to real estate services.

How Users Opt In: Users opt in by submitting the contact form at https://rachelsellsvolusia.com/contact-us and separately checking one or both of two distinct, unchecked consent checkboxes — one for transactional/informational messages and one for marketing/promotional messages. Each checkbox describes the message type, frequency, applicable rates, and opt-out instructions. Both checkboxes are unchecked by default, consent is collected independently, and neither checkbox is required to submit the form.

Message Frequency: Message frequency varies based on your interaction with us and the consent categories you selected. You will only receive the categories of messages you specifically opted in to.

Message and Data Rates: Standard message and data rates may apply, depending on your mobile carrier plan.

Opt-Out and Help: You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP to any message. You can also contact us directly at [email protected].

SMS Consent Protection: No mobile information, including phone numbers and SMS opt-in or consent data, will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent may only be shared with service providers that help us deliver text messaging or support our customer communications, and only as needed to provide those services.

Information Sharing

We do not sell your personal information. We may share information only with vendors or service providers that help us operate our business, such as website, CRM, scheduling, customer support, or messaging providers, and only as needed to provide our services. We may also share information with our brokerage or with other parties as needed to facilitate a real estate transaction you have engaged us for, or as required by law.

Data Security

We use reasonable safeguards to protect the information you submit to us. However, no internet transmission or electronic storage method is guaranteed to be completely secure.

Your Choices

You may opt out of marketing emails or text messages at any time by following the unsubscribe instructions in the message or contacting us directly. For SMS, you can reply STOP to cancel and HELP for assistance.

Cookies, Tracking Technologies, and Analytics

We may use cookies, pixels, tags, and similar technologies on our website to support website functionality and our marketing and advertising efforts.

These technologies may include services provided by third parties such as Google and Meta, including tools such as Google Analytics and the Meta Pixel. These tools may collect information about your device, browser, pages viewed, actions taken on our site, and general interactions with our website.

We may use this information to analyze website traffic, measure campaign performance, improve our website, and better understand how visitors engage with our content.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect certain website features or functionality.

#Contact Us

If you have questions about this Privacy Policy, contact us at:

Rachel Hanley LLC

402 Flagler Ave.

New Smyrna Beach, FL

(303) 802-0684

[email protected]

Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.